Sliding Patio Doors

Warranty

All HTR Windows and Doors products come with an extensive warranty system:

  • 25-year limited warranty on white PVC vinyl components
    - to be free of any manufacturing defects which include splitting, blistering, peeling, flaking, chipping or corrosion.
  • 10-year limited warranty on painted PVC vinyl components
    - against any splitting, blistering, peeling, flaking, chipping or corrosion of vinyl door components (kits and complete doors).
  • 20-year limited warranty on insulated sealed units
    - from the date of purchase, that the insulated units will be free of dust coatings or debris between the two sheets of glass or development of condensation, caused by seal failure.
  • 2-year limited warranty on hardware
    - from the date of purchase, against any defective handles, security locks, and rollers.
  • 10-year limited warranty on mini blinds
    - from the date of purchase, that all internal tilt and turn mini blinds will be in good operational condition and free of manufacturing defects and that the sealed unit will be warranted against seal failure for a period of 10 years from the date of purchase.
  • Exclusions:
    These warranties do not apply or extend to all defects or damages caused by vandalism, abuse, accident, neglect, Acts of God, improper handling, poor installation (including frame not square, twisted, warped toward interior or exterior or bowed), or inappropriate maintenance.
    This warranty does not apply to defects or damage caused by improper ventilation, heating or condensation due to excess humidity. Painting, coating or varnishing over the Vista doors original finish will not be covered under this warranty along with colour changes due to normal weathering over time. Damage resulting from exposure to corrosive fumes, chemicals or sea salt will not be covered by this warranty. HTR Windows and Doors will not be liable for any labour costs and/or transportation costs for any issue not warrantied, nor for costs of shipping, applicable taxes or damages to the building or properties associated with the building.

Request info

We are here to help – Let us know your questions and concerns, and we will be sure to get back to you with some answers.

*Starred fields must be completed